The Federal Government, through the Nigerian Civil Aviation Authority, NCAA, has initiated maximum enforcement action against Kenya Airways for many consumer protection infractions.
DAILY POST reports that among the infractions is the airline’s refusal to tender an official apology, refund and compensate a Nigerian traveller, Gloria Omisore, within 48 hours.
The NCAA said while the airline requested an extension of one hour after 48 hours elapsed, it failed to comply with the agency’s demand.
The Director of Public Affairs & Consumer Protection at NCAA, Michael Achimugu, while disclosing this in a post on X on Saturday, also noted that on Thursday, Kenya Airways failed to send in a compliance report about a scheduled flight that was delayed for seven hours with no compensation for the passengers.
Achimugu further revealed that when the airline was confronted over the phone, its team claimed ignorance of the NCAA Regulations, wondering how a company would operate in a foreign country with no recourse to the relevant laws
