MTN has reacted to what it describes as “misleading media coverage” related to a notice sent to a select group of its enterprise customers on Tuesday about potential service disruptions.
The company had in the said notice informed select customers “that with the rising insecurity in different parts of Nigeria, service delivery to your organization may be impacted in the coming days,”
To clarify the issue Karl Toriola, CEO of MTN Nigeria said in a statement on Wednesday: “Maintaining network stability and high levels of customer service remains a key priority for us. In line with MTN’s standard practice, this includes communicating to and informing customers of any potential disruptions in a timely manner, whether due to maintenance on the network, outages due to faults or other circumstances that may pose a risk, enabling them to plan appropriately and put in place business continuity measures.
“The notice in question was a routine notification to a small group of businesses affected by a specific challenge in very few specific locations. These notices are regularly distributed to partners and are not out of the ordinary.
“Small, medium and large enterprises are key to driving economic growth in Nigeria, and with the rise of digital solutions, are becoming more reliant on secure and reliable connectivity solutions. We recognise and understand the importance of service availability and strive to deliver a seamless and uninterrupted high-quality network experience, so that they are able to meet their customer’s needs.
“As a responsible Nigerian company, we remain committed to supporting the sustainable growth and development of our country. We are dedicated to delivering the highest levels of service possible, and steadfast in our drive to ensure our customers have the information they need to make critical personal and business decisions and will continue to update them on relevant developments.”
