Guaranty Trust Bank (GTBank) has still not reversed the failed N134,400 transfer Oluwadamilola, a Lagos-based customer, made to a Sterling Bank account in 2024.
FIJ had earlier reported how the GTBank customer transferred the sum to the beneficiary’s account in November 2024, but the transaction failed. And since then, she has not received a reversal.
Oluwadamilola, who spoke with FIJ again last Friday, said, “My N134,400 is still with GTB. They have refused to reverse the sum to my account.”
We have been on this dispute now for 17 months, and the bank has continued to act like it’s nothing; not a single response to my emails from it,” she added.
“The last time I visited a bank branch close to my residence on the same matter, the official who attended to me also could not give me a definite answer on when it would be resolved.
“The bank’s handling of the dispute has been quite shocking to me.”
BACKGROUND
FIJ published a story on December 17, 2024, detailing how Oluwadamilola transferred N134,400 to a Sterling Bank account, but the beneficiary did not receive it.
After Oluwadamilola waited for many days and the sum had neither been reversed nor pushed to the recipient, she sent emails to both GTBank and Sterling Bank, seeking to know the status of the transaction.
In the end, only Sterling Bank responded, stating that the money was not in its possession. The bank advised Oluwadamilola to liaise with GTBank for a resolution.
When she liaised with GTBank and shared the transaction ID, she did not receive any helpful response from the financial institution.
