My opinion is simple: FAAN The Airport Authority and Ibom Air did not handle this situation well. There was no justifiable reason to stop her from disembarking the plane. Even if an arrest was necessary, it should have been done following due process allowing her to proceed through the baggage collection area, where the Airport Authority could have peacefully and respectfully engaged her. By that point, she would likely have realized the consequences of her actions.
Resisting her from coming down and then dragging her out to the extent that her body was exposed was not only unprofessional, but also an abuse of her person. FAAN and Ibom Air owe the public a serious explanation for this.
We must remember people can appear fine and smiling in public while silently dealing with deep personal pain. A small trigger can escalate a situation. That’s why customer care teams, especially in aviation, should be staffed with individuals trained to display the highest levels of patience and tolerance.
For Christ’s sake, someone from either Ibom Air or the Airport Authority clearly pulled at her clothing, as seen from the camera angle. Furthermore, someone recorded and shared the video. Even if filming was for evidence, why was her exposed chest not blurred before any public release? Evidence should be for official purposes not for public humiliation.
I have many questions for FAAN and Ibom Air on this matter. I invite others to share their thought because incidents like this demand accountability.
Roseson Obasi,
Donko Care Foundation
