The Central Bank of Nigeria (CBN) has urged bank customers across the country to report any challenges they encounter while withdrawing cash from ATMs or bank branches ahead of the December festive season.
CBN Governor, Olayemi Cardoso, made this announcement during the 2024 Annual Bankers’ Dinner organized by the Chartered Institute of Bankers of Nigeria (CIBN) in Lagos.
Addressing attendees at the event, Cardoso acknowledged the ongoing issues related to cash availability at ATMs and assured the public that measures are being implemented to resolve them. He also disclosed that the apex bank plans to conduct spot checks on Deposit Money Banks (DMBs) to ensure compliance with cash supply regulations.
The governor emphasized the CBN’s commitment to addressing these challenges promptly, urging customers to report any difficulties they face in accessing cash to facilitate swift corrective action.
His words: “We recognise the ongoing challenges with cash availability at ATMs, which disproportionately affect ordinary Nigerians.
“To address this, we are conducting spot checks across Deposit Money Banks (DMBs) and will impose penalties on underperforming institutions.
“Effective December 1, 2024, customers are encouraged to report any difficulties withdrawing cash from bank branches or ATMs directly to the CBN through designated phone numbers and email addresses for their respective states.”
Cardoso promised that the CBN would provide the necessary support to banks to meet cash demand during high-pressure periods like the festive season.
He added “I repeat, financial institutions found engaging in malpractices or deliberate sabotage will face stringent penalties.”
For customers with challenges, contact CBN using CPD via email at cpd@cbn.gov.ng or contact@cbn.gov.ng, call 234 7002255226, or directly complain on its website.
